Perfect Cleaners

I'm quite disappointed.
I had brand new JW Anderson sweatpants that were cleaned twice at Perfect Cleaners.
The first time they were cleaned and no issues.
The second time, they completely ruined the inside lining.
They said their cleaner followed the instructions but that doesn't make sense.
If the instructions were followed, then the pants would've not been destroyed.

I normally wouldn't write a review but can't help but notice a trend.

The first thing they ruined were the buttons to my new Loewe button up shirt.

The second thing they ruined was my mattress cover that they did cover the cost of for a new one.

But after they ruined my designer sweatpants, I can't keep bringing my nice things to be continuously destroyed.

BEWARE MYSTERY CHARGES: I dropped off 2 shirts to launder for $5 each. When I picked it up. It was $23. I asked how?
She said one was dry clean for $13 the other was $5 for launder and an extra $5 for a balance.

I asked what balance, since I always pay when I pick up? She said "it happens" because sometimes it doesn't go through. She said it was for 2 shirts. I asked shouldn't 2 shirts be $10? So where is this $5 mystery balance coming from? Also how would I be able to leave with my clothes without paying?

After a few back and forth she decided to waive the fee.

I've had mystery charges here before so just BEWARE

Perfect Cleaners lost a brand new dress I wore one time. I say lost, but I believe it was stolen because if it was inadvertently given to another customer, wouldn't they return it? I know I would if I got someone else's clothing by mistake. So to me, it isn't worth risking my clothes being stolen or lost to ever return. My trust is gone.

They paid me for my dress, but it still didn't diminish the sting. The dress was sold out from coast to coast, I even contacted corporate to buy a replacement with no luck. The dress was gone.

This came after a previous experience where my orders were not ready when promised. So coming back two or three times on top of them "loosing" my dress, I've had enough.

The Absolute Worst Experience - Avoid at All Costs

Perfect Cleaners is anything but "perfect." I entrusted them with a brand new designer shirt, only to have it returned to me damaged beyond repair. What followed was an infuriating waste of my time, energy, and patience. Despite my repeated efforts to resolve the matter--including sending proof of purchase--the best they could muster was an insulting offer to cover only 50% of the cost.

To make matters worse, I was dealing directly with one of the owners, Evan, whose behavior was shockingly unprofessional. His dismissive attitude, lack of accountability, and overall carelessness perfectly reflected the culture of this establishment. Instead of addressing the situation responsibly, he was rude, combative, and made it abundantly clear that customer satisfaction means absolutely nothing to him or to this business.

It's bad enough that a dry cleaner damages your property--but when they add insult to injury by refusing to take proper responsibility, it speaks volumes. Their staff, much like their management, are unprofessional, careless, and astonishingly indifferent to the fact that they are in a service industry.

If you value your clothing, your time, or your sanity, I strongly urge you to stay far away from Perfect Cleaners. There are countless other dry cleaners who actually respect their customers and their belongings. Perfect Cleaners has proven themselves to be untrustworthy, irresponsible, and unworthy of anyone's business. I've filed a small claims lawsuit against them which will be public record soon.

Not happy at abt their prices at all, it's ridiculous. I had 5 pair of Levi's dry cleaned and 5 shirts (no dry clean), press only and the bill was $122, I only went there because it was convenient across the street from my job. I've never paid that much for dry cleaning and will never pay that price again they should be ashamed of themselves for charging that much, that was a one time only deal

Untrustworthy! Overcharging!

I had gone there for a long time and had stopped looking at the receipts because I foolishly trusted them. The last two times, I got the receipt and they grossly overcharged for many items, including charging me more than $13 for laundered shirts (supposed to be $5).

Won't be going back!

Love them; they are so nice and always do such a great job! I have been going to them for years and the service has always been great.

I love Perfect Cleaners! When they know they can't do something, they tell me how to even take care of it at home. Top notch services. I have been coming here for years and I have to say Esmeralda is THE BEST at customer service! Highly recommend.

Not enough stars for my family over there @ PC, Those stars should all be lit up overall at the top "Real Talk"! Genuine customer service, precise, accommodating and immaculate quality in all their services. You'll definitely see this place is worth every cent you spend there.

Not many places/companies can provide the "Disney experience" 24/7, hands down this place is definitely on that list. The seamstress, Rosa "my auntie she just doesn't know" alters all my garment requests. And when I pick them up it looks like I brought something new every time. Very sufficient, great turn around times and attention to detail is superb.

Just giving flowers to my family over @ PC. To provide this type of quality for any business is challenging. Especially to be successful in today's world and I have no doubt that God will bless you all to continue this success.

Appreciate yall keepin yall boy lookin good round hur ya dig

The worst! The building I live in provides dry cleaning services through Perfect Cleaners. I sent through maybe 5-6 pieces, including a jacket by Off White.

The jacket, which was $1200, came back ruined. The screen printing on the back was trashed.

The owner called and asked for the jacket back to take a look at the damage. He asked if he could try fixing it, I agreed.

Dave (the owner) assured me he'd call back early the following week with an update on if his screen printer would be able to fix my jacket.

Cut to over a week later, still no word.

I call. The owner isn't there. He'll call me back. Nothing.

Mistakes happen but here's what pisses me off:

- returning a damaged item back to a client, acting like nothing happened

- offering no refund for the actual cleaning

- the fact that I'm out of money and out of a jacket because they are holding it hostage

- the lack of communication

- he accused me (found this out through the building) that the jacket was already so old it was bound to happen

NOPE! I work in fashion and have treated that jacket right. Plus, a jacket of that quality doesn't fall apart during a professional cleaning. This isn't H&M.

One other time I've had an item damaged at a dry cleaner - an Oscar de la Renta pleated blouse. That dry cleaner gave me my item and reimbursed me for the entire value of the blouse with zero drama. That is how you handle your business.

Needless to say I'll never use Perfect Cleaners again. Wouldn't be surprised if my building bails on them as well.